General terms and conditions

General

Use the Terms and Conditions page to clearly state what your website users and customers can and cannot do while receiving services from your online store. This is a legal document that should be drafted with the assistance of a relevant legal professional to ensure that all relevant information is included.

In general, the Terms and Conditions should state all the terms of your service and include warnings about abuse and/or misuse of your terms and conditions. If your service includes order fulfillment, returns, etc., you should include those relevant terms in the appropriate sections. The content below is for suggestion only. You should provide your own legally appropriate content of the Terms and Conditions below.

Placing an order

Use this section to explain what happens once a customer places an order on your website. This should include what happens at the end of your store (e.g. sending a confirmation email, contacting suppliers), and what the user can also expect to happen on their end.

Consider details such as order confirmation regarding actual payment received, pricing, how and when users can cancel their order, and how and when your store can refuse or cancel orders.

Delivery

This is where you should discuss your store's available delivery options, shipping process if available, delivery times, factors that could potentially delay delivery, package tracking, and more.

This section might be a good place to mention any delivery restrictions and any relevant shipping disclaimers.

Returns & Refunds

Here you should discuss your store’s return and refund policy. Think about the conditions customers must meet to make a return, describe the process, how long it takes, and whether you offer a full refund or store credit.

This is a good place to include any disclaimers your store has regarding returns and refunds. Think about things like returning products in their original, unused condition, date of return vs. date of purchase, etc.